Terms and Conditions of Sale

WARNING

You have just connected to the www.esthecure.com website of the Esthecure Company

You must carefully read the provisions that follow as they constitute a contract establishing the general conditions of the products and services of the electronic catalog (or store) of Esthecure.

The « click » that you will perform after completing your order form constitutes the validation of your order and will be considered irrevocable acceptance of these general conditions.

As a result, you can only order products or services if you accept the conditions provided below.

1. Preamble

The following general terms and conditions govern all transactions established on the ESTHECURE web catalog. Any order placed on this site assumes the customer’s unconditional and irrevocable acceptance of these conditions.

2. Purpose

Le présent contrat est un contrat à distance qui a pour objet de définir les droits et obligations des parties dans le cadre de la vente des produits de la société ESTHECURE sur Internet, par l’intermédiaire de la plate-forme sécurisée de paiement en ligne du Centre Monétique Interbancaire. ESTHECURE est un service et une marque déposés par ESTHECURE.

3. Definitions

In the remainder of the contract, each of the expressions mentioned above will be understood in the sense of its definition, namely:

« Distance contract »: any contract concerning goods or services between the ESTHECURE Company and a Consumer within the framework of a system of sale or service provision at a distance organized by the ESTHECURE Company which, for this contract, uses exclusively the Internet network up to the conclusion of the contract, including the conclusion of the contract itself.

« Consumer »: any natural person who, in this contract, acts for purposes that do not fall within the scope of his professional activity.

« Order form »: a document that indicates the characteristics of the Products ordered by the Consumer and which must be signed by him by « double click » to commit him.

« Order »: an act by which the Consumer undertakes to buy Products and the ESTHECURE Company to deliver them.

 

4. Product

All products in the catalog are marketed until stock is exhausted.

The ESTHECURE company reserves the right to withdraw an item from the catalog, and this without notice. It can in no case be held to compensate or cancel an order following the impossibility of using the purchased product for a reason of incompatibility with the equipment already owned by the buyer.

 

5. Placing an order

After finding the product or products that interest you, click on the ‘order’ button, the product is then added to your order form.
You can modify your order form at any time and you can return to the catalog by pressing continue shopping.

we advise you to send us a cancellation request by email within 24 hours. After cancellation of the order by ESTHECURE, you can order again.
En cas d’erreur de votre part, au moment de votre saisie sur le bon de commande, nous vous conseillons de nous adresser dans les 24 h une demande d’annulation par e-mail. Après annulation de la commande par ESTHECURE, vous pouvez commander à nouveau. 
 

6. Price

The prices mentioned in the catalog are indicated in Moroccan dirham excluding tax, are valid at the time of their consultation by the customer and are those in effect at the time of the order.

VAT is calculated in the order form according to the rate applicable on the day of the order. The order form and transactions are done in Moroccan dirham.

Any change in the rate will be automatically reflected in the price of the products. 

 

7. Execution of the order

The order will be executed no later than within 7 days from the day after the Consumer placed his order.

In case of unavailability of the ordered Product, the Consumer will be informed as soon as possible and will have the possibility to cancel his order.

He will then have the choice to either request the refund of the amounts paid within a maximum of thirty days of their payment, or the exchange of the Product.

 

8. Delivery

Delivery is not provided by ESTHECURE. The customer will collect his goods at the delivery address indicated on his Order form.

The Products are delivered to the address indicated by the Consumer on the Order Form. The Consumer is required to check the merchandise upon delivery and report any damages due to the carrier on the delivery note as well as to the ESTHECURE Company within a day.

The Consumer may, at his request, obtain the sending of an invoice to the delivery address by validating the option provided for this purpose on the Order Form.

How much does delivery cost?

Transportation costs are the responsibility of the buyer,

– In Morocco and abroad, they are based on the rates of ARAMEX in registered mail.

– Our rates are inclusive of all taxes and are calculated based on the weight of the products.
- The cost of transporting your delivery is indicated on your invoice.

– It decreases with the quantity ordered. It is best to group your orders.

What are the delivery times?

After receiving your payment, your order is shipped within 48 hours, subject to available stock.

In Morocco and abroad, items will be sent to you by registered post.
Any delays cannot give rise to damages, cancellation of the order, or refusal to take delivery. 

 

9. Payment method

To pay for your order, you choose the payment method among those offered by ESTHECURE on the payment page.

 

In this case, the remittance of the transaction for debit from your account is made on the day following the date of the delivery confirmation.

 

Your online payments are secured by the Interbank Monetary Center (CMI) which offers a fully secure payment service.

 

The Consumer guarantees the ESTHECURE Company that he has the necessary authorizations to use the payment method chosen by him, during the validation of the Order Form.

In case of payment by credit card, the provisions relating to the fraudulent use of the payment method provided in the agreements concluded between the Consumer and the card issuer and between the ESTHECURE Company and its banking establishment apply.

 

10. Confidentiality of data

The information requested from you is necessary for the processing of your order and is treated confidentially.
You have the right to rectify data concerning you.

11. Cancel an order paid by credit card

…

12. Right of withdrawal

From the date of delivery of your order, you have a period of 7 days to exercise your right of withdrawal, and be fully refunded. The cost of returning the goods remains your responsibility. However, only goods returned in perfect resale condition, complete and in their original packaging (unopened) will be refunded.

 

13. Warranty

All products sold on the catalog are guaranteed against manufacturing defects and material defects. The duration of this guarantee is at least one year (from the invoice date). In case of return of equipment proving to be non-defective, transport and handling fees may be charged to the customer. This warranty does not cover damages resulting from accidents, misuse, or negligence.

 

14. Proof of transactions paid by credit card

The data recorded by the CMI on the online payment platform for the account of ESTHECURE constitute proof of the commercial transactions passed between you and the ESTHECURE company.

 

15. Force majeure

ESTHECURE is only bound for the execution of its obligations insofar as no event of force majeure hinders them.